FAQ
HIRE COLLECTION
HOW DO I PLACE A HIRE ORDER?
Browse our online collection and submit an enquiry using the Hire Form. Once received, we’ll be in touch via email to confirm availability and finalise the details. A 50% deposit and signed hire agreement are required to secure your booking.
WHERE DO YOU OFFER HIRE SERVICES?
We currently service Auckland-wide only.
DO YOU HAVE A SHOWROOM I CAN VISIT?
Our boutique showroom is in the works — stay tuned for updates!
WHAT IS YOUR STANDARD HIRE PERIOD?
Standard hire runs from Friday pickup to Monday return. Extended hire can be arranged in advance at $30 per extra day, subject to availability.
DO YOU REQUIRE A BOND?
Yes, a $100 refundable bond is required with your final payment. This will be refunded within 5 business days of your return, provided all items are returned in original condition and on time.
HOW DO I PAY FOR MY ORDER?
We’ll send an invoice via email. All payments are made via direct bank transfer.
CAN I CHANGE MY ORDER AFTER ITS CONFIRMED?
Yes, minor changes may be accommodated depending on availability. Please email us as soon as possible.
WHAT HAPPENS IF I RETURN ITEMS LATE OR DAMAGED?
Late returns without prior notice may incur a $30 per day late fee. Damaged or missing items will be deducted from your bond or charged separately depending on the extent of the damage.
THE FLOWER SHOP
CAN I PLACE A CUSTOM ORDER?
Absolutely, we love creating custom floral pieces. Please get in touch through our contact form or via email to discuss your ideas.
WHAT IF NO ONE IS HOME FOR DELIVERY?
If no one is available, we’ll leave your order in a safe, shaded spot. Please provide specific instructions at checkout if needed.
DO YOU OFFER SAME DAY DELIVERY?
Not at this stage. All deliveries are pre-scheduled for Saturdays, and orders must be placed by Thursdays 8:00PM.
CAN I CANCEL OR CHANGE MY ORDER?
Yes, orders can be cancelled or modified up to 7 days before your scheduled delivery or pickup.